Help
FAQ
Answers about plans, the free trial, themes, countdowns, signups, speed and data.
Is there really a free plan?
Yes. The Free plan has no time limit and no view limit. Create as many bars as you like; one shows at a time. Upgrade only when you want to show several bars at once, schedule them, or use Pro tools like AI and A/B tests.
How does the free trial work?
Starter and Pro come with a 7-day free trial. You approve the plan in Shopify, and you are only charged if you keep it after the trial. Billing goes through your Shopify invoice, and you can change or cancel your plan any time from the app.
Does it work with my theme?
It works with Online Store 2.0 themes, including Dawn and every free Shopify theme. Turn on the app embed in the theme editor and your bars appear. To place a bar inside a section, add the Notification bar block.
My bar doesn’t show on my store. What should I check?
Check three things: the app embed is turned on in your theme, the bar is turned on, and its pages, countries and devices include the page you are looking at. If you closed the bar in your own browser, it stays hidden for you; open the store in a private window to see it again.
Which bar shows when several match?
By default one bar shows at a time: the highest priority, then a bar aimed at specific pages over one for all pages, then the newest. On Starter and Pro you can show several bars stacked, or let them take turns.
Does the countdown restart for each visitor?
You choose: a fixed date that is the same for everyone, a daily cut-off that starts over every day ("order by 3 PM"), or a personal countdown that starts when each visitor first sees the bar.
Where do email signups go?
Into Shopify as customers who accepted email marketing, tagged so you can find them. On Pro they can also go straight to a Klaviyo, Mailchimp or Omnisend list.
Will it slow down my store?
No. Your bars are sent with your theme, so showing them needs no extra request. The script is small and loads after the page.
What data does the app collect?
Only counts per bar (views, clicks, closes, signups, and orders after a click), the names of recently sold products for recent-sales bars, and, if you turn on heatmaps, where on a page visitors click. Email addresses go straight to Shopify and your email tool; the app does not keep them. Nothing identifies a visitor.
What happens if I uninstall?
Bars disappear from your store right away and Shopify stops any subscription. Your bars and analytics are deleted 48 hours after uninstalling, so a quick reinstall keeps your setup.