Last updated: November 9, 2026
This policy explains what information Smart Notification Bar (“the app”), a Shopify app made by Kommercely (“we”, “us”), and this website, smartnotificationbar.app (“the site”), collect, why we collect it, and what we do with it.
Information about merchants
When you install the app, Shopify shares your store’s domain, name, contact email, currency and time zone with us, along with an access token that lets the app work with your store. When you or your staff open the app, Shopify also shares the staff member’s name, email address and language so the app can sign you in and show the right language.
We store the bars you create and their settings, your app settings, your plan, and, if you connect them, the API keys for Klaviyo, Mailchimp or Omnisend. Those keys are encrypted and never sent back to the browser.
Information about your store’s visitors
- Bar analytics. Counts per bar and day: views, unique visitors, clicks, closes and signups, split by page type and device. Nothing in these counts identifies a person. Visitors who decline analytics in your store’s privacy banner are not counted.
- Browser storage. The bar script uses the visitor’s browser storage to remember, for example, that they closed a bar, when their personal countdown started, or whether they were already counted today. It isn’t used for advertising or to follow visitors across sites.
- Heatmaps, only if the merchant turns them on. Where on a page visitors click and move, combined into a grid per page and device, and a cleaned-up copy of the page’s layout used to draw the heatmap.
- Email and SMS signups. When a visitor joins through an email bar, their email address (and phone number, if they enter one) is sent to Shopify, which saves them as a customer who accepted marketing, and, if the merchant connected one, to the merchant’s Klaviyo, Mailchimp or Omnisend list. The app keeps no copy of the address, only the daily number of signups.
- Orders. When a store receives an order, Shopify sends it to the app. We read only the subtotal, the products and the bar the shopper clicked, to count orders and revenue per bar, and we keep the names of the latest sold products (up to 50) for recent-sales bars. We don’t store customer names, addresses, email addresses or payment details from orders.
How we use information
- To run the app: show your bars, count their results and show your analytics.
- To send the weekly email summary to your store’s email address, if you turn it on.
- To manage your plan, which Shopify bills for us.
- To answer your support questions.
- To keep the app secure and prevent abuse.
We don’t sell personal information, and we don’t use it for advertising.
AI features
When you use the AI writer, designer, translations or insights, the text you write and the bar’s settings (and, for insights, the bar’s statistics) are sent to Anthropic, our AI provider, to create the result. Information about your store’s visitors is not sent.
Service providers
We use these providers to run the app and the site. Each receives only what it needs to do its job:
- Shopify: the platform the app runs on, and billing.
- Render: application hosting.
- Neon: database hosting.
- Anthropic: AI features.
- Resend: sending the weekly email summary.
- Klaviyo, Mailchimp and Omnisend: only when a merchant connects them.
- Our website host, and Google for site statistics where enabled.
These providers may process information in countries other than yours, including the United States, under appropriate safeguards.
How long we keep information
- Daily bar statistics: about 13 months.
- Heatmap data: 90 days.
- Recently sold products: the latest 50 per store.
- When you uninstall the app, your bars disappear right away. Shopify asks us to erase your store’s data 48 hours later, and we then delete everything we hold for your store.
Security
All traffic uses TLS. Our database is encrypted at rest and its backups are encrypted. Connected email-tool keys are additionally encrypted with AES-256-GCM. Access to production systems is limited to the people who run the app.
Your rights
Depending on where you live, you may have the right to access, correct, delete or move your personal information, and to object to how we use it. Merchants can ask us directly through our contact form or email kommercely@gmail.com.
If you shop at a store that uses the app, the store is responsible for your information. Please contact the store; it can ask for your data or its deletion through Shopify, and we respond to those requests.
This website
When you send the contact form, we receive your name, email, store address and message by email and use them only to reply. Like most websites, our server keeps short-lived logs, and we may use privacy-friendly statistics to see which pages are read.
Children
The app and this site are for businesses and are not directed at children.
Changes to this policy
We may update this policy as the app changes. We’ll change the date at the top, and for important changes we’ll tell merchants in the app.
Contact
Questions about privacy? Use our contact form or email kommercely@gmail.com.